Refund Policy

Refunds at "開課吧" (the "Site") are handled in accordance with this policy. Where an individual course page states its own refund terms, those terms prevail.

1. Scope

This policy applies to online courses and related digital content services purchased on the Site.

2. Nature of Digital Content

Online courses are digital content not provided on a tangible medium. Once course access has been activated, statutory cooling-off rights may no longer apply under applicable regulations governing exceptions to the right of rescission in distance transactions. For courses not yet activated, applicable consumer protection laws apply.

3. How to Request a Refund

• Submit your request through the Site's customer service channels, including your order number, account, and reason for the request.
• We will review your request promptly and reply with the result via site notification or email.

4. Refund Method and Timing

• Refunds are issued to the original payment method in principle; actual arrival time depends on the payment processor and issuing bank.
• For purchases made with promotional prices or discount codes, the refund amount is based on the amount actually paid.

5. Non-Refundable Situations

• The course has been activated and does not meet the refund conditions under applicable law or the course page's stated terms.
• The account or course access was terminated due to a violation of the Terms of Service.

6. Amendments

The Site may amend this policy at any time. Amendments will be posted on this page. If you have any questions about refunds, please contact us through the Site's customer service channels.